Order Policy
Returns/Exchanges
We currently do not accept any returns, we apologize for any inconvenience.
However in the event that your order arrives damaged in any way, please email us as soon as possible at mnmzero.waste@gmail.com with your order number and photos of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.
Once approved, please:
- Return the item in the original product packaging.
- Once your item is received and inspected, we will send you an email to notify you that we have received your item.
- The new item will sent to you within 3-5 business days.
Kindly note, you will be responsible for paying for your own shipping costs for returning your item.
Refunds
The request for refund must be made within 7 days from date of purchase to mnmzero.waste@gmail.com with your order number and photos of the item’s condition
The product(s) and packaging must be unused and in its original condition as purchase. Reasons for the refund request must be made clear with photos attached. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.
Once approved, refunds shall be issued in the same payment method as the original payments.
Non-refundable items are:
- Kombucha
- Brownies
- Any consumable or fresh products
- Used products
Shipping
All orders are processed within 1 to 3 business days, subject to product availability, (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please allow 48 hours for the tracking information to become available.
If you have trouble tracking or receiving your order, please contact us at mnmzero.waste@gmail.com with your name and order number, and we will look into it for you.
We currently offer domestic shipping services in areas around the Klang Valley. Follow us on Facebook or Instagram for updates on our shipping services.
PICK UP SERVICE
You can skip the shipping fees with free local pickup at Subang Jaya.
After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3-5 business days, or subject to product availability. We will send you an email when your order is ready along with instructions. Please have your order confirmation email with you when you arrive for pick up.